Privacy Policy

1. Introduction

Welcome to AlphaWells, Inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alphawells.ai (the "Website") or use the AlphaWells platform (the "Service").

2. Information We Collect

2.1 Personal Information

When you register for an account, request a demo, or contact us, we collect:

• Name
• Email address
• Phone number and company, if provided
• Professional information
• Any additional information you provide during the account approval process

2.2 Documents and Business Data

When you use the Service, you may upload or forward business documents such as revenue statements, joint interest billing statements, leases, deeds, and division orders. We process and store these documents and the data extracted from them solely to provide and improve the Service for you. Your data is your data: you own it, and you may export it or request its return at any time. We may use anonymized, aggregated statistics to power benchmarking features; your identifiable business data is never shared or sold. Customer data is logically isolated between organizations. For customers, the handling of platform data is additionally governed by the Subscriber Agreement between AlphaWells and the customer.

2.3 Automatically Collected Information

When you visit our Website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed
• Device information

2.4 Cookies and Analytics

We use cookies and similar technologies to operate the Website, remember preferences, and understand usage. We use Google Analytics (GA4) to understand how visitors use our Website, including pages viewed, time on site, and general geographic region. Google Analytics sets cookies to collect this information and may combine it with data from other sites or services it operates. We do not use this data to identify you personally.

You can control or disable cookies through your browser settings; disabling them may limit some Website functionality. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on, or review how Google handles this data in Google's Privacy Policy.

3. How We Use Your Information

• Account creation, verification, and management
• Providing, operating, and improving the Service
• Communication about our services
• Security and fraud prevention
• Compliance with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (for example cloud hosting and document processing infrastructure), bound by confidentiality obligations
• Legal authorities when required by law
• Professional advisers and successors in connection with business transactions

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, role-based access controls, and audit logging. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, to provide the Service, or as required by law. You may request deletion of your account data as described below.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent

To exercise these rights, contact us at info@alphawells.ai.

8. Children's Privacy

Our Website and Service are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this privacy policy or our privacy practices, please contact us at: info@alphawells.ai